Work Order Management

ServMan Software allows you to track employee specific statuses for every work order in your system. Graphically schedule orders using ServMan's drag and drop features or use our exclusive Auto Schedule feature for rapid schedule assignments. The following are just some of our work order management features:

• Unlimited user defined status codes for employee and order status
• Line level control over what prints and what doesn't on your 100% customizable formats
• Schedule an order across multiple employees and days
• Create PO's directly from an order with line level status links
• Add custom fields, screens and tables. Custom fields added to an order detail line will automatically pass to invoices using the same field names without any additional coding
• Post payments to orders, link documents including signatures, pictures etc. for single click viewing
• Manage and view orders by Branch, Department, Tech, or any other user definable criteria
• Paperless Mobile orders with ServMan Mobile
• Unlimited descriptions for all items, notes, etc. on the order
• Add a copy of an existing order. Insert lines, copy and paste items between different orders
• Link items to equipment for repair and warranty tracking
• Page work order details electronically to technicians
• Post expenses directly to an order from Accounts Payable using ServMan's WIP option
• List and track tasks to be performed
• Create Recurring orders for managing recurring visits using standard recurrence patterns or by specifying specific dates, times and employees to create routes.
• Associate work types with skill levels and time to service factors to aid manual and automatic scheduling
• Guaranteed Response codes for call escalation management