ServMan understands the unique requirements of Technical Equipment and Service Companies, so we offer an “out of the box” enterprise solution that will immediately let you take control of your business.
The list below contains just a few ServMan features that our High-Technology and Communication Equipment and Service clients find most beneficial to their operations:
♦ Client Management – Establish and maintain records for both clients and prospects with one-click access to complete account information including service history, order status, payment history and more!
♦ Order & Contract Management – Create work orders for emergency service with a single click, and automate the scheduling of recurring service visits for your system maintenance agreements.
♦ Time Block Agreements – Sell prepaid blocks of time and let ServMan software track remaining time on agreement.
♦ Time Billing – Log time to projects and let ServMan’s time billing module automatically create your invoices based on project specific pricing.
♦ Equipment Service Histories – View installed or sold equipment as well as components. Single click and view complete service history on equipment.
♦ Integrated Help Desk – Build an interactive help desk from work orders allowing text based searches for complaints and resolutions.
♦ Product Research – Link URL’s to Inventory and Non-Inventory items for quick research during quoting.
♦ Product Literature – Link PDF documents to Stock and Non-Stock items, and automatically print associated documents when quoting.
♦ Vendor Catalogs – Download vendor catalogs for instant access and price comparisons for quoting.
♦ Quoting Module – A complete quote solution with links to vendor catalogs, product literature. Copy, Paste, Insert capability in addition to subtotals and notes on quotes.
♦ Scheduling – Easy drag-and-drop graphical employee scheduling with guaranteed response management, auto-schedule orders based on technician skill sets, availability, location and customer service windows.
♦ Auto Route – Automatically create and optimize employee service routes to minimize travel time and expense…and more!
♦ Job Costing & Project Management – Manage your large projects with phase tracking, progress billing, cost variance reporting, and more. View all time logged to projects, purchases, orders, invoices and more—all within a single mouse click.
♦ ServMan Mobile – The optional ServMan Mobile integrates with ServMan enterprise to provide paperless work order management. This allows your technicians to log time and equipment at the job site, capture client signatures and transmit completed orders back to the office instantaneously for invoicing.
♦ ServMan Web – The optional ServMan Web allows your clients to place service orders over the Internet, check the status of their orders and view their equipment service histories online!
♦ Call Escalation – ServMan’s optional Call Escalation Module allows you to automatically monitor orders and escalate their handling when the scheduled time or service window is missed.
ServMan provides an “off the shelf” solution that includes all of these capabilities and more—integrated with a powerful general ledger accounting system—making ServMan the perfect enterprise solution for information technology and communication companies. Request a live demonstration today and experience first hand why technology equipment and service companies nationwide are choosing ServMan Software as the tool of choice for managing their enterprise.