ServMan is designed specifically for the service industry and can be custom tailored to fit your unique business requirements. User-configurable screens, processes, and reports put you in total control of your business. Take time to view the ServMan Overview video to discover some of the many features ServMan has to offer. The ServMan application is always installed by either your ServMan Installation Team or Dealer. End user installation is not supported. You should follow the instructions provided you to launch the software using the desktop icon from your desktop.
Enterprise resource planning (ERP) systems integrate internal and external management information across an entire organization, including finance/accounting, manufacturing, sales and service, customer relationship management, etc. ERP systems automate this activity with an integrated software application by providing a common user interface and expansive database that can be shared and accessed across all of its various components. Without this common interface and database, management of a company’s information can be extremely complex as data must be manually keyed to multiple separate applications, or complex interfaces must be constructed and maintained between different applications to synchronize information across a variety of platforms. Many organizations have managed their businesses in this manner, by integrating disparate applications at significant cost, only to yield mediocre results. To truly qualify as an ERP system an application must first have robust enough features to “touch” all aspects of a business. Secondly, understanding that no software application can predict all of an organization’s requirements, the system must provide the tools necessary to adapt to an organizations unique and changing environment. ServMan meets this definition.
ERP solutions were originally designed to target the manufacturing industry, and many solutions have been built to address these requirements. ServMan Software was the first application to build a true ERP solution from the “ground up” designed specifically for the Service Industry. ServMan’s standard feature sets are designed for organizations whose resources walk, talk and bill for their services.
The prime focus of the ServMan ERP is to provide “one touch” solutions. Information should only have to be entered one time and in one location. Capturing information as close to the source as possible minimizes “issues” and improves overall efficiencies. Technicians working in the field generally know their part numbers and services they’ve performed. Having a technician detail their tickets on mobile devices in the field:
• Eliminates the requirement to re-key information from paper to the system in the back office.
• Reduces chatter as back office personnel find it necessary to communicate with technicians in the field to “clarify” written information.
• Speeds information flow as information enters the system in “real time” from the field as it’s completed.
• Improves accuracy as information is keyed once from defined selection list.
• Provides clear accountability as the technician’s entries and changes are auditable.
• Payment processing can occur in the field.
ServMan mobile is just one example of the efficiency improvements an organization can attain. Now consider the ability to create requisitions, quotes, purchase orders, project management and more. Again, once information is entered into your ServMan ERP, it’s there forever!