Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our Customer Care team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique session code. You will then enter the code in the field below and click the ‘Start Download / Connect’ button to initiate the screen-sharing session.
Step 2: You will be prompted to download a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.