There has been much coverage in the media recently about the requirement for merchants to implement card readers that use chip reading/EMV technology by October 1, 2015. Media coverage is also clear that an industry-wide transition to this new technology will likely take up to two years to complete. The industry is focusing on bringing up retail markets first, which are more prone to potential credit card fraud than the field service industry. Fraud in the field service sector is far less prevalent than in retail, as transactions most often occur at a consumer’s residence or place of business.
We have been working diligently to ensure EMV chip readers are available to our field mobile clients, but our efforts are reliant on the processors, hardware and middleware providers within this industry, most of which are not yet compliant. With the exception of a few proprietary processors, the middleware vendors do not currently support mobile EMV chip readers. For this reason we are recommending that our customers delay replacing credit card swipes or readers. The card swipe hardware currently available may NOT meet the EMV requirements being imposed by the processors. To be fully compliant with the new security standards, devices will need to support reading the EMV chip; a mag only stripe reader will NOT meet the requirements. As soon as the middleware vendors provide the updated APIs that are necessary to complete our development, you can rest assured that we will be releasing updated solutions and hardware recommendations that are compliant with the new EMV chip security standards.