ServMan understands the unique requirements of a Call Center in taking customer calls and scheduling resources, so we offer an “out of the box” enterprise solution that will immediately let you take control of your business.
The list below contains just a few ServMan features that Call Centers find most beneficial to their operations:
♦ Call Wizards – ServMan’s proprietary LCTM customization tools can be used to create menu-driven wizards that streamline the call-taking process. Operators simply follow the on-screen prompts and scripts to input service orders or sales appointments. ServMan Auto Scheduling does the rest!
♦ Auto Scheduling – With ServMan’s Auto-Schedule feature, the call center operator doesn’t need to know anything about a company’s available technicians to schedule their work. After taking a service request, ServMan automatically schedules the order based on technician skill sets, availability, proximity to client, and customer service windows.
♦ Client Management – Client and prospect records are always at the operator’s fingertips with one-click access to complete account information including service history, order status, payment history and more!
♦ Order & Contract Management – Operators can create work orders for emergency service with a single click, and automate the scheduling of recurring service visits for system maintenance agreements.
♦ Warranty and Equipment Service Histories – View installed or sold equipment as well as components. Single click and view complete warranty and service history information on equipment.
♦ Integrated Help Desk – An interactive help desk can be built from past work orders, which allows operators to do text based searches for complaints and resolutions when calls are received.
♦ Call Escalation – ServMan’s optional Call Escalation Module allows you to automatically monitor orders and escalate their handling when the scheduled time or service window on a route is missed.
♦ Billing – Multiple locations or companies can be billed to a single billing account, so call centers can provide centralized services for franchises or multi-location clients without any accounting headaches.
ServMan provides an “off the shelf” solution that includes all of these capabilities and more – integrated with a powerful general ledger accounting system – making ServMan the perfect enterprise solution for call centers. Request a live demonstration today and experience first hand why call centers nationwide are choosing ServMan Software as the tool of choice for managing their business.