You should ALWAYS contact ServMan support whenever you are planning to migrate to a new server. There are a number of elements that must be addressed to ensure a smooth transition of ServMan to a new server, so we have established a standard protocol for working with your technical personnel or outside IT company in this process.
- Upon receiving notification that you are planning to move to a new server, our Server Modification Request document will be provided to you. The form should be fully completed for each server being moved by your IT professional and returned to us.
- After the completed form is received, a migration planning meeting will be scheduled with a company representative, your IT professional and a qualified ServMan technician.
- The outcome of the planning meeting is a project plan document that will delineate all the technical steps involved in the migration including identifying all processes which will need to be installed/configured on the new server(s), and who is accountable for which steps (i.e. Client, ServMan, or IT service provider).
- Once the planning is completed, the actual migration must be scheduled at a mutually acceptable time for all parties (usually after hours).
This process can take several weeks to allow adequate time for testing and scheduling of the final conversion. Please plan accordingly.
Note that server modification and migration services are not part of your ServMan application support and are billable hourly with a minimum 4 hour charge.