Automated Pre/Post Appointment Assistant (APPAA)
ServMan’s optional Automated Pre/Post Appointment Assistant (APPAA) is a communication solution that provides computer-based phone calls and/or text messaging to clients. The APPAA module provides standard solutions for PM Management, appointment confirmations and technician call aheads among other uses. The system is proven to reduce cost, increase efficiency and improve customer relations.
Let ServMan APPAA help you with:
■ Preventive Maintenance Reminders ■ Pre-Appointment Confirmation Calls ■ Post-Appointment Surveys ■ Expiring Credit Card Management ■ Collections ■ Many Other Client Communication Needs
APPAA simplifies the management and scheduling of preventive maintenance visits, confirms appointments and conducts surveys using an unmanned process which reduces operating costs, improves operating efficiencies and increases customer retention:
- No more employee time wasted making service reminder or contract renewal calls
- Postage and printing eliminated as reminder mailers are rendered obsolete
- No more technician time wasted making service calls when the owner isn’t home
- Immediate customer survey data collection without using employee resources
The APPAA module requires no equipment investment and allows you to communicate with your customers for a fraction of the cost of contacting them manually.