If your documents folder is slow to open, the folder optimization settings need to be reviewed. If the folder was set to optimize for pictures, then switch the optimization option to either documents or general. This will dramatically increase the response time when opening the folder.
This folder setting may also affect ServMan performance. Changing the folder optimization from pictures to either documents or general could provide a noticeable speed increase on ServMan screens including orders and clients.
Here is an optimization setting illustration from Windows 10, but it applies to older version of Windows as well. Just right-click your documents folder in Windows and select “properties” to access this feature.